Terms and Conditions

TERMS & CONDITIONS FOR MICROCLONE™ TISSUE CULTURE 

LAST UPDATED: APRIL 1, 2022

Payment Information, Discounts and Coupons:

All Pricing is in U.S. Dollar.

Coupon Redemption:

To redeem a coupon, simply proceed to checkout as you normally would. Under the Checkout icon on the top of the page is "View Cart". Coupon code can be entered here.

Enter the coupon code in the Coupon Code field, then click Submit. The screen should refresh itself, if not, do so and you will see that the coupon amount has been deducted from the total.

Payment Options:

Visa, MasterCard, American Express, PayPal, or Money Order.  Contact Bill@Microclone.com if an alternative  method of payment is required that is not reflected in our store, as an available option.

Credit Card:

Just follow the on-screen prompts to complete your order. We do not retain or store credit card information. To ensure cardholder participation and reduce fraud, all orders paid with a credit card must ship to an address on file with the issuing bank for your Credit Card. Generally, this is the billing address; however, Microclone TC is happy to accommodate alternate shipping addresses for your order IF the alternate shipping address requested on your order is also notated on your account (you can do this by calling the toll free number on the back of your card). Additionally, please be advised that Microclone TC will not accept pre-paid credit cards or gift cards, as merchants have no chargeback recourse with these transactions, and it is considered an unsecured payment.

Online Security Measures:

Orders paid via PayPal must ship to the confirmed address on your PayPal account. If your address is unconfirmed by PayPal, Microclone will not accept your payment, as it is considered un-secured (PayPal does not offer merchant dispute in chargeback scenarios involving un-secured payments). (Paypal will not insure items sent to un-confirmed address).

ADDITIONAL INSTRUCTIONS FOR INTERNATIONAL CUSTOMERS:

Microclone TC is currently receiving PayPal payments from non-US customers! Like U.S. orders, Microclone TC will only ship your order to the confirmed address listed on your PayPal account. PayPal is currently reporting confirmed addresses of customers in Canada and the U.K.! If PayPal sends us your payment confirmation, but is unable to report your confirmed address, your payment will not be accepted, and we will contact you via email with alternate payment options. Whether or not PayPal can confirm your address for fraud prevention is based upon several variables which Microclone TC cannot control, such as participation of your Issuing Bank (with PayPal) to confirm addresses, etc. Microclone TC cannot distinguish this factor until your payment is received. New international customers with orders over $225 will be required to do a wire transfer or Western Union payment. Contact Bill@Microclone.com  for wire transfer/Western Union instructions.

Shipping Information:

You may place an order through the Microclone.com Online Store. Most orders are shipped within 72 hours, if all components available to fulfill order (does not include weekends or holidays). We reserve the right to use whichever carrier we deem as the best option in regards to transit time and cost effectiveness.

Many online retailers advertise cheap supplies equipment, though they often make up for it with excessive shipping and handling charges. Microclone TC does not charge any extra shipping/handling charges or box fees! We only charge our commercial discounted USPS /FEDEX / UPS rate for shipping. We also pay for UPS / FEDEX / USPS insurance on all shipments to cover unforeseen situations. Customers are only responsible for packages once they arrive at their location. If you have any questions, please call us.

Important Information Regarding Shipping & Back Orders:

Most orders are shipped within 3 business days. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the missing item shipped separately, upon receiving customer approval. 

If we are out of an item that you ordered, we will attempt to contact you within 2 business days. We will let you know when we anticipate the item will be available to you and give you the option of waiting for the item to ship, offering a comparable product, if one exists or have the item removed from your order.

Please understand that when you choose Next Day, 2nd Day or 3 Day shipping, this means from the day the order leaves the warehouse. Keep in mind that it takes us time to gather your order and get it ready for shipping, but we promise to do it as fast as humanly possible!

Saturday delivery is an additional cost on expedited shipping and is not included in the transit time. Sunday is also not included in transit time estimates for expedited shipments.

Policies, item availability, and prices are subject to change without notice. We are not responsible for any typographical errors in this website.

Shipping to AK or HI or Internationally:

Because of the added cost to ship to remote areas, if you are purchasing an item marked “free shipping”, there will be an added cost assessed.

International Customers:

Shipping charges estimated online represent carrier charges only. Additional fees (customs, duties and brokerage fees) will be due upon receipt of your shipment as assessed by your country’s governing policies. This is common for carriers such as FedEx, UPS, USPS, and their competitors. We are not responsible for any customs, duties, brokerage fees, etc. imposed by the country in which the order is received. FREE SHIPPING DOES NOT APPLY TO INTERNATIONAL ORDERS.

Microclone TC is located in the United States. Any customer ordering goods to be shipped to another country is considered an Importer, and as such should research these charges. Your total cost represented during checkout does not account for the fees your country may charge you for receiving goods from Microclone TC.

Warranty & Return Information:

INSPECT YOUR PACKAGE IMMEDIATELY! FOR BROKEN OR MISSING ITEMS, YOU HAVE 5 DAYS TO CONTACT US TO REPORT THE DAMAGE.

Return Procedure:

For items that need to be returned (and qualify), you must contact us either by Contact form on Microclone.com, emailing Bill@Microclone.com  or phoning our office at +1 650-346-8009. 

It is the customer’s responsibility to pay return shipping to our warehouse.

Mail to:

Microclone Tissue Culture

235 Classic Court, Unit B

Rohnert Park, CA  94928

All return must be pre-authorized: Items will be deemed abandoned if we are not contacted within 30 days.

If something is missing, please let us know so we can check our records & confirm the contents.  The 30-day warranty return policy on most items purchased through our website or retail store (after 30 days the warranty exists through the manufacturer), with the following exceptions:   Special Order items may or may not be returnable. The manufacturer warranty, however, will still apply and the item will still be repaired or replaced if there is an issue during the warranty period. If an item is considered a Special Order item, the return policy is different depending on the product. Please contact us for more information on Special Order Items (usually includes any product shipped by freight or drop shipped by a manufacturer) We encourage customers to contact us to find out the exact return policy on these items before purchasing them to avoid any potential problems that may occur. Manufacture warranties can be used if the product is defective.

Some items are too large to ship via FedEx, UPS or USPS and must be shipped on a truck. Please be aware that Microclone TC will not refund shipping charges on items. If there is an “approved” return of a freighted item, it is the customer’s responsibility to pay return shipping. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.

Ineligible items:

• Returns for refund credit can only be made within 30 days of receiving your product(s).

• Exchanges can only be made within 30 days of receiving your product(s), be in resalable / new condition; restocking fees may still apply.

• Merchandise must have not been damaged in freight transit.

• Items flagged as special-order or SPO on our site will not be accepted for returns unless defective.

• Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with will not be eligible for return.

Non-Defective Items That Have Been Opened and/or Used:

Because of the nature of our products, we cannot accept returns of opened/used items (if you have decided you no longer need it). We do not sell or resell opened or used items. All sales are final.

Undeliverable Packages:

Packages returned to us by a shipping company as undeliverable will be refunded less the cost of shipping. The return may also be subject to a restocking fee and/or handling fee. Every attempt is made to reach the customer regarding the delivery before it is returned to us as undeliverable.

Defective Items:

During the 30-day return period, any defective items will be handled by Microclone TC. We may use the manufacture for the returns process at our discretion at any time. After the 30-day return period, refer to the manufacturer's warranty (with certain products we will allow returns past the 30 day period). If an item is returned to Microclone TC as defective, and it is determined that there was nothing wrong with the product, you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty (in which, the item will be returned to you).

Broken Tubes/Glass:

Microclone TC does not accept returns on tubes, jars, or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to the "Items Damaged Upon Arrival" section. (damaged items are the responsibility of the shipping company)

Items Damaged Upon Arrival:

If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. A replacement will not be granted until either we, or the shipping company, have had a chance to physically verify the broken item. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability. We will need your phone number to schedule the pickup of the broken item.

International Customers:

All shipping charges, customs, duties and taxes are the responsibility of the customer whether or not the item is warrantable. These fees will also apply to any shipment of a replacement or repaired item sent back to you. These are not fees that Microclone TC imposes nor are they fees we can absorb due to our low pricing, please consider this when placing your order. There is an additional cost for shipping outside the USA. Please contact us for this cost. All International Sales are Final! We do not accept liability for manufacture warranties, these must be submitted directly to the manufacturer. We are not liable for problems arising in customs which make the product undeliverable. Please buy at your own risk.

Order Cancellation

To cancel an order, you must contact our Customer Service department at 650-346-8009 or email Bill@Microclone.com.

All orders are automatically processed on our secure merchant processor and sent for shipment once they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge.

We strictly adhere to the following cancellation policy:

• Orders cancelled within 30 minutes of ordering will not be charged a cancellation fee.

• If you cancel your order BEFORE it has been shipped, you will be assessed a 5% cancellation fee, minimum $10, before credit is issued.

• If an order has been processed and packed to ship, it may not be possible to cancel that order.

• If an order has been shipped then ALL return fees will be at the customers expense. The original shipping cost will not be refunded. Once the order has shipped the terms of our Returns Policy will take effect. We reserve the right to charge a restocking fee on any canceled order.

• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.